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FAQ
Common questions.
How quickly do you respond to tickets?
Free: 24 business hours. Starter: 8 business hours. Professional: 1 business hour. Enterprise: 24/7 with SLA.
What languages do you support?
English by default. Hindi, Tamil, German, Japanese, and French available for Professional+.
Can I escalate a critical issue?
Yes — every Professional+ ticket includes a 'critical' option that pages our on-call engineering rotation.
Where can I see ticket history?
Open the console → Help → My Tickets. Audit log is exported on request.
Technical Assistance
Four ways to get help.
Slack community
Async, public, indexed.
Office hours
Weekly group video — Q&A with engineers.
Dedicated CSM
Enterprise customers — single point of contact.
Other Ways to Reach Us
Prefer email? We've got you.
support@rayantra.com — average reply in 4 business hours.